FAQ

What is Luwak Kopi?

Luwak kopi, also known as civet coffee or poop coffee, is a unique and rare type of coffee that originates from the country of Indonesia. It is made from beans that have been eaten and then excreted by civet cats. The beans undergo a fermentation process in the civet's digestive system, which is believed to enhance their flavor. After being carefully collected, cleaned, and roasted, these beans result in a distinctive and sought-after coffee known for its smooth, rich, and sometimes fruity flavor profile.

Can I ship it to my country?

Yes, we offer FREE International Worldwide shipping to accommodate customers from around the world.

What sets your coffee apart from others?

Our coffee is meticulously sourced from premium beans, grown in ideal conditions and processed with the utmost care. This dedication to quality ensures a rich and distinctive flavor profile that sets us apart. Local fruits consumed by the Wild Civets provide natural sweetness to our coffee.

Is your coffee sustainably sourced?

Yes, we are committed to sustainable coffee practices. We work closely with local farmers and support environmentally friendly methods.

How can I brew your coffee for the best taste?

For the best flavor, we recommend using freshly ground beans and a brewing method that suits your preference, whether it's pour-over, French press, or espresso. Read our brewing guide here!

What is the shelf life of your coffee?

Our coffee can be kept 5-8 months SEALED. It is typically best enjoyed within 6 to 8 weeks after the roast date for optimal freshness. Once UNSEALED, it is best to consume within the month or its qualities will start to degrade.

What is RARE Big Harvest Sale & Seasonal sale?

RARE Big Harvest Sale:

  • Luwak coffee production is limited because it relies on the natural processes involving civet cats. As a result, it is usually available in small quantities and is considered rare.
  • During an event where our local villagers were able to harvest for more Luwak Coffee beans, we provide these premium coffees at discounted prices during this sale to maintain the freshness and quality of the beans.
  • The sale not only increases the accessibility of these rare coffees but also encourages customers to experience their exceptional taste profiles without compromising on quality.

Seasonal Sale:

  • The Seasonal Sale is a recurring promotion that aligns with different seasons or holidays throughout the year.

Both of these sales provide customers with the chance to purchase premium coffee beans and products at a reduced cost, making it an attractive option for both loyal customers and newcomers to the brand.

Shipping

How long does shipping take?

Estimated shipping varies between 7-14 business days depending on your location.

We will dispatch your order with 24hours to expedite delivery.

Do you ship to my country?

Yes. We will ship anywhere and everywhere.

Wherever you are, you will receive your order or we will provide a 100% Refund Guarantee no questions asked.

What about customs and taxes?

Yes, taxes are already included in the product price for shipments from the sender's country and are covered in most arrival destinations. In rare cases, additional local taxes or duties may apply and are to be borne by the buyer.

Returns & Refunds

Can I cancel my order?

Yes, you are able to cancel your order anytime before we dispatch your package.

Once your order is sent out, you will have to receive the order first, then contact customer service (within 14 days of receiving your order) and we will assist you further.

Can I refund my order?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging.